We are recruiting again, first up is a Community Manager role. This is a crucial role because we will be pushing out a range of more social features and many more community based aspects to the whole service which will need to managed/nurtured/kicked in equal amounts.

We are looking for an extremely bright, enthusiastic and customer-focused individual to work closely with our community on building and supporting them. You will have excellent interpersonal skills and be able to build rapport quickly. Some key responsibilities will be:

• Actively engaging with the community, advising them on adding knowledge to the system and providing technical support.
• Building the community with original frequent blog posts.
• Representing the community and communicating its feedback to programmers, product managers and the management team.
• Reach out to influential web sites, blogs, and spread the word.
• Develop relationships with key community members to encourage their involvement and reward them for their involvement.
• Attend networking and related conferences / seminars
• Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.

Experience & Qualifications Required:

• Good quality graduate education.
• Track record of actively participating (and ideally moderating) online communities, mailing lists and/or message-boards.
• Experience with variety of networking, community-based web sites.
• Fluent English essential. Other mainstream languages would be helpful.
• Customer service experience would be a bonus.

Skills & Attributes Required:

• You love helping people and find it rewarding to solve people’s problems. Then you love to proactively use that experience to make the whole service better.
• You like working hard and thrive on the excitement of a goal oriented team
• You are an independent, creative self-starter who loves running with things while keeping everyone inside and outside the company in the loop.
• You love to write & enjoy sharing your ideas with others.
• You spend a lot of time online and stay up-do-date on new, fun things out there for web savvy users as well as regular people.

The role is based in Reading (UK) – salary range 20-35k based upon previous relevant experience / knowledge of this sector.

How to apply? contact me on twitter – if you don’t know what twitter is? then don’t apply…